Monday, March 3, 2014

How We Became Our Best Test Users

Over Christmas, Dad had a heart attack.  As with most emergencies, we didn’t know it was coming.  But, we were prepared.  Thankfully, we already were using Making Care Easier for our own family, so we knew where all his information was and mom was able to guide him through the admissions and examination processes easily.  Once we knew what we were dealing with, we put up a note to his care team and on Facebook alerting family and friends what was happening.  Facebook is great for sharing pictures of my nephew and general updates, but it’s not private enough to share health updates and not where daily tasks and appointments should be shared.
Through MCE, we were able to access his emergency information and keep everyone up-to-date.  I was able to jump on the MCE mobile app and alert everyone when he was going into surgery.  The hospital had free Wi-Fi, so I was able to grab my iPad and add new members to his team and alert everyone when we needed something.  When I got home, I went online to the MCE website to send group e-mails to his MCE care team and personal messages to the dozens of people who wanted to know how things were going.

Not only did I save time, but I was able to keep everyone updated throughout the process.  Plus, a few family friends asked to join his care team, which we gratefully accepted.  As a happy, unexpected result, I was able to rekindle friendships and get help from those I never would have considered asking prior to using MCE.  While we hadn’t used mom and dad’s MCE account on a daily basis, it was great to have when we needed it.
For us, it was more than just accessing information when we needed it and e-mailing out updates.  We were able to send out tasks, find products and share articles and other information.  Not only did we deal with the firestorm of questions, but we were able to mobilize our friends and family.  We were able to send out tasks like “Who’s going to bring Liam to the hospital to visit?” or product requests like “Dad needs shirts that button down the front”.  Even today, we continue to share articles and update his medicine charts as things change.  Best of all, we could track what was happening and people on our care team felt like they were doing things to help.
Thankfully for us, dad came through with flying colors.  While we started the new year off with him still in the hospital, he’s now back at home going to cardiac rehab and learning to love the taste of chicken breasts (ok, mostly). While we never wanted to be our best test users, we were glad MCE was there for us when we needed it.  We hope MCE can help your family as well.

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